Water Assistance Program (January 1, 2016 - December 31, 2016)

The Thornton Water Assistance Program provides short-term assistance to water utility customers meeting qualifying criteria. Account holders approved for water assistance will receive a one-time credit of up to $312 to be applied to their current water bill during the program period. The program period is January 1, 2016 through December 31, 2016. Assistance is first-come, first-served and subject to funding availability.

Water Assistance Requirements

  • You are a U.S. citizen or lawfully present in the U.S. per federal law.
  • You are a city of Thornton water customer.
  • Your household income is 185 percent of the federal poverty level or less.
  • You must complete an application and provide proof of household income or you can provide proof of current benefits from the SNAP, LEAP, TANF, WIC or Medicaid public assistance programs.
Each add'l person

How to Apply for Assistance

Contact Utility Billing at 303-538-7370 and ask for a referral to the Water Assistance Program.

Complete a Water Assistance Program Application.

Be prepared to provide I.D. proving U.S. citizenship, a recent water bill, income verification or unemployment benefits statement for all adults in the house or statements of SNAP, LEAP, TANF, WIC or Medicaid that verify current monthly benefits. We also ask for the two most recent bank statements of all adults in the household to validate total household income.

Customers who provide false information or have tampered with their meter within the last three years are ineligible. Customers receiving assistance under this program are subject to all provisions of applicable city ordinances including late fees and disconnection fees and policies.

If you have questions contact the Water Assistance Specialist Monday through Friday 9 a.m. to 1 p.m. at 303-538-7360 or H2Ohelp@cityofthornton.net.

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