The Thornton Water Assistance Program provides short-term assistance to water utility customers meeting qualifying criteria. Account holders approved for water assistance will receive a one-time credit of up to $351 to be applied to their current water bill during the program period. The program period is January 1 through December 31. People need to reapply for the program each year if they want to continue to receive the annual credit. Applications are processed on a first-come, first-served basis.
Contact Utility Billing at 303-538-7370 and ask for a referral to the Water Assistance Program. Staff will check that the water meter has not been tampered with and note on the account that you are starting the application process. Complete a Water Assistance Program Application. Provide copies of the following items with your application or bring the documents to City Development and staff will make the copies for free:
Submit completed Water Assistance Program Application and documents to City Development Planning Counter. City Development is located on the north side of the City Hall building, 9500 Civic Center Drive. If you cannot drop off documents, you can scan in a completed application and necessary documents and submit to H2Ohelp@cityofthornton.net. Another option is to mail in your documents to Thornton Water Assistance Program, 9500 Civic Center Drive, Thornton, CO 80229. If you have questions contact the Citizen Assistance Specialist Monday through Friday 9 a.m. to 1 p.m. at 303-538-7360 or H2Ohelp@cityofthornton.net. If she is busy, please leave a message and someone will get back with you as soon as possible.